What is OPTIONS ping in SAP CRM-CCI - SAP Contact Center?

SAP Term: OPTIONS ping

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A function for checking if the neighboring device is willing or able to accept calls

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• Key Concepts: 
  OPTIONS ping is a feature of the SAP Contact Center Infrastructure (CRM-CCI) that allows users to check the availability of a contact center system. It sends a request to the system and receives a response indicating whether the system is available or not. This feature is useful for monitoring the health of a contact center system and ensuring that it is running properly. 
  
  How to use it: 
  To use OPTIONS ping, users must first configure the CRM-CCI system with the appropriate settings. This includes setting up an OPTIONS ping URL, which is used to send requests to the system. Once configured, users can send an OPTIONS ping request to the system by entering the URL into their web browser or using a command line tool such as cURL. 
  
  Tips & Tricks: 
  When configuring the CRM-CCI system for OPTIONS ping, it is important to ensure that the URL is secure and cannot be accessed by unauthorized users. Additionally, it is recommended that users set up an automated process to regularly send OPTIONS ping requests to the system in order to monitor its health. 
  
  Related Information: 
  For more information on how to configure and use OPTIONS ping, please refer to the SAP Contact Center Infrastructure documentation.