What is 'notification call' in SAP CRM-CCI - SAP Contact Center?

notification call - Overview

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A way to inform a user about a new voicemail message

notification call - Details

• 
  Key Concepts: 
  A notification call is a type of outbound call made by the SAP Contact Center Infrastructure (CRM-CCI) to alert a customer or contact about an event or situation. It is typically used to inform customers of upcoming appointments, changes in service, or other important information. 
  
  How to use it: 
  Notification calls are triggered by the CRM-CCI system when certain conditions are met. For example, if a customer has an appointment scheduled for the next day, the system will automatically send out a notification call to remind them of the appointment. The call can be customized with a personalized message and can be sent to multiple contacts at once. 
  
  Tips & Tricks: 
  When setting up notification calls, it is important to ensure that the message is clear and concise. Additionally, it is important to make sure that the contact information is up-to-date and accurate so that the call reaches its intended recipient. 
  
  Related Information: 
  Notification calls are just one of many features offered by the SAP Contact Center Infrastructure (CRM-CCI). Other features include automated voice response systems, customer surveys, and more.