What is 'monitoring' in SAP CRM-CCI - SAP Contact Center?

monitoring - Overview

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: The process or application for collecting and displaying data and metrics from the system and its users' performance.

monitoring - Details

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  Key Concepts: 
  Monitoring in CRM-CCI SAP Contact Center Infrastructure is the process of collecting and analyzing data from customer interactions. This data can be used to identify trends, measure performance, and improve customer service. It can also be used to identify areas of improvement and develop strategies for better customer service. 
  
  How to use it: 
  Monitoring in CRM-CCI SAP Contact Center Infrastructure is done through the use of analytics tools. These tools allow users to collect data from customer interactions, analyze it, and create reports that can be used to identify trends and measure performance. Additionally, these tools can be used to identify areas of improvement and develop strategies for better customer service. 
  
  Tips & Tricks: 
  When using monitoring in CRM-CCI SAP Contact Center Infrastructure, it is important to ensure that the data being collected is accurate and up-to-date. Additionally, it is important to ensure that the analytics tools being used are reliable and provide accurate results. Finally, it is important to ensure that the reports generated are easy to understand and provide actionable insights. 
  
  Related Information: 
  For more information on monitoring in CRM-CCI SAP Contact Center Infrastructure, please refer to the official SAP documentation. Additionally, there are many online resources available that provide tutorials and tips on how to use monitoring in CRM-CCI SAP Contact Center Infrastructure effectively.