What is module in SAP CRM-CCI - SAP Contact Center?

SAP Term: module

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A software entity that performs certain functions.

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• Key Concepts: 
  A module is a component of a larger software system, such as SAP. In the case of the CRM-CCI SAP Contact Center Infrastructure, the module is a set of tools and features that allow businesses to manage customer interactions and communications. It includes features such as customer relationship management (CRM), customer service, and contact center infrastructure. 
  
  How to use it: 
  The CRM-CCI SAP Contact Center Infrastructure module can be used to manage customer interactions and communications. It provides features such as customer relationship management (CRM), customer service, and contact center infrastructure. It also provides tools for managing customer data, tracking customer interactions, and automating customer service processes. 
  
  Tips & Tricks: 
  When using the CRM-CCI SAP Contact Center Infrastructure module, it is important to ensure that all customer data is kept up-to-date and accurate. Additionally, it is important to ensure that customer interactions are tracked and monitored in order to provide the best possible customer service experience. 
  
  Related Information: 
  The CRM-CCI SAP Contact Center Infrastructure module is part of the larger SAP suite of software products. Other modules within the suite include Human Resources, Financials, Supply Chain Management, and Business Intelligence. Additionally, there are a variety of third-party applications that can be integrated with the CRM-CCI SAP Contact Center Infrastructure module in order to provide additional functionality.