What is MCTABUFF in SAP CRM-CCI - SAP Contact Center?

SAP Term: MCTABUFF

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: The core module for ClientCOM integrations. This ActiveX component is installed on a client workstation.

Smart SAP Assistant

• Key Concepts: 
  MCTABUFF stands for Multi-Channel Table Buffer. It is a component of the SAP Contact Center Infrastructure (CRM-CCI) that stores data related to customer interactions. This data includes customer contact information, interaction history, and customer preferences. The MCTABUFF is used to provide a unified view of customer interactions across multiple channels, such as phone, email, and chat. 
  
  How to use it: 
  The MCTABUFF can be used to store customer data and provide a unified view of customer interactions across multiple channels. This data can then be used to provide better customer service and improve customer experience. Additionally, the MCTABUFF can be used to track customer preferences and create personalized experiences for customers. 
  
  Tips & Tricks: 
  When using the MCTABUFF, it is important to ensure that the data is accurate and up-to-date. Additionally, it is important to ensure that the data is secure and protected from unauthorized access. 
  
  Related Information: 
  The MCTABUFF is part of the SAP Contact Center Infrastructure (CRM-CCI). Other components of CRM-CCI include the Contact Center Framework (CCF), the Contact Center Server (CCS), and the Contact Center Agent (CCA). These components work together to provide a comprehensive contact center solution for businesses.