What is internal range in SAP CRM-CCI - SAP Contact Center?

SAP Term: internal range

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: An additional range to the system PSTN ranges for example an IVR number

Smart SAP Assistant

• Key Concepts: 
  Internal range is a feature of the SAP Contact Center Infrastructure (CRM-CCI) that allows users to define a range of telephone numbers that can be used for internal communication. This range is used to identify and route calls within the organization, allowing for more efficient communication. 
  
  How to use it: 
  To use the internal range feature, users must first define the range of numbers they wish to use. This can be done in the CRM-CCI settings. Once the range is defined, users can then assign numbers within the range to specific departments or individuals. This allows for more efficient routing of calls within the organization. 
  
  Tips & Tricks: 
  When defining an internal range, it is important to ensure that the numbers are unique and not already in use by another organization. Additionally, it is important to ensure that the range is large enough to accommodate all of the calls that will be made within the organization. 
  
  Related Information: 
  For more information on how to use the internal range feature in SAP Contact Center Infrastructure, please refer to the official SAP documentation. Additionally, there are many online resources available that provide tips and tricks for using this feature.