What is hub account in SAP CRM-CCI - SAP Contact Center?

SAP Term: hub account

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: Account details in SAP Social Channels 365 that include account ID, username and password. In 365, this information is needed when a messaging service is set up.

Smart SAP Assistant

• Key Concepts: 
  A hub account is a type of account used in the SAP Contact Center Infrastructure (CRM-CCI) component. It is a central repository for customer data, allowing customer service representatives to access and manage customer information from a single source. The hub account also provides a secure environment for storing customer data, ensuring that it is kept confidential and secure. 
  
  How to use it: 
  The hub account can be used to store customer data such as contact information, order history, and preferences. This data can then be accessed by customer service representatives when they need to provide assistance or answer questions. The hub account also allows customer service representatives to quickly access customer data without having to search through multiple databases or systems. 
  
  Tips & Tricks: 
  When setting up a hub account, it is important to ensure that the security settings are set correctly. This will help ensure that customer data is kept secure and confidential. Additionally, it is important to regularly review the data stored in the hub account to ensure that it is up-to-date and accurate. 
  
  Related Information: 
  The SAP Contact Center Infrastructure (CRM-CCI) component also includes other features such as automated call routing, call recording, and analytics tools. These features can be used in conjunction with the hub account to provide an even more comprehensive customer service experience.