What is high availability controller in SAP CRM-CCI - SAP Contact Center?

SAP Term: high availability controller

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A service run on each physical server that constantly monitors and controls the services on the server and networks with other HAC instances on other servers to ensure that if one of the servers fail the services are moved to another server.

Smart SAP Assistant

• Key Concepts: 
  High Availability Controller (HAC) is a component of the SAP Contact Center Infrastructure (CRM-CCI) that ensures the availability of the system by providing redundancy and failover capabilities. It is responsible for monitoring the system and automatically switching to a backup system in case of a failure. 
  
  How to use it: 
  The HAC is used to ensure that the system is always available and running. It monitors the system and automatically switches to a backup system in case of a failure. This ensures that the system is always running and available for use. 
  
  Tips & Tricks: 
  It is important to ensure that the HAC is configured correctly in order to ensure that it is able to detect any failures and switch to a backup system in time. Additionally, it is important to regularly monitor the HAC to ensure that it is functioning properly. 
  
  Related Information: 
  The HAC is part of the SAP Contact Center Infrastructure (CRM-CCI). It works in conjunction with other components such as the Contact Center Server (CCS) and the Contact Center Database (CCDB) to provide redundancy and failover capabilities. Additionally, it can be used in conjunction with other components such as the SAP Business Suite and SAP Business Warehouse for additional redundancy and failover capabilities.