What is grant in SAP CRM-CCI - SAP Contact Center?

SAP Term: grant

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: To allow users, user groups and roles to assign rights to other user roles and user groups.

Smart SAP Assistant

• Key Concepts: 
  A grant is a permission given by an administrator to a user or group of users to access certain features or functions of the SAP Contact Center Infrastructure (CRM-CCI). Grants are used to control access to the system and ensure that only authorized users can access the system. 
  
  How to use it: 
  To use grants, an administrator must first create a grant for a user or group of users. This can be done by logging into the SAP Contact Center Infrastructure and navigating to the “Grants” tab. From there, the administrator can select the user or group of users they wish to grant access to and assign them the appropriate permissions. 
  
  Tips & Tricks: 
  It is important to remember that grants are not permanent and can be revoked at any time. It is also important to keep track of which users have been granted access and what permissions they have been granted. This will help ensure that only authorized users have access to the system. 
  
  Related Information: 
  For more information on grants in SAP Contact Center Infrastructure, please refer to the official SAP documentation.