What is federation bridge in SAP CRM-CCI - SAP Contact Center?

SAP Term: federation bridge

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A core module for interconnecting several BCM systems

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• Key Concepts: 
  A federation bridge is a component of the SAP Contact Center Infrastructure (CRM-CCI) that enables communication between different contact center systems. It allows for the exchange of data between different contact center systems, such as customer information, call routing, and other contact center operations. The federation bridge also provides a secure connection between the different contact center systems, ensuring that data is not compromised. 
  
  How to use it: 
  The federation bridge can be used to connect different contact center systems, allowing for the exchange of data between them. This data can include customer information, call routing, and other contact center operations. The federation bridge also provides a secure connection between the different contact center systems, ensuring that data is not compromised. 
  
  Tips & Tricks: 
  When setting up a federation bridge, it is important to ensure that all of the necessary security protocols are in place. This includes setting up authentication and authorization protocols, as well as encryption protocols to ensure that data is not compromised. Additionally, it is important to ensure that all of the necessary components are in place for the federation bridge to function properly. 
  
  Related Information: 
  For more information on SAP Contact Center Infrastructure (CRM-CCI) and its components, please refer to the SAP Help Portal or contact your local SAP representative. Additionally, there are many online resources available that provide detailed information on how to set up and use a federation bridge.