What is External Terminal Controller in SAP (CRM-CCI - SAP Contact Center)?

SAP Term: External Terminal Controller

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A core module that translates the protocol used with desk phones into a protocol used with softphones

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• Key Concepts: 
  External Terminal Controller (ETC) is a component of the SAP Contact Center Infrastructure (CRM-CCI) that enables the integration of external terminals, such as telephone systems, into the SAP system. It provides a unified interface for communication between the external terminals and the SAP system, allowing for the exchange of data and commands. 
  
  How to use it: 
  The ETC component can be used to integrate external terminals into the SAP system. It provides a unified interface for communication between the external terminals and the SAP system, allowing for the exchange of data and commands. The ETC component also provides an API that can be used to develop custom applications that interact with external terminals. 
  
  Tips & Tricks: 
  When using the ETC component, it is important to ensure that all external terminals are properly configured and connected to the SAP system. Additionally, it is important to ensure that all data exchanged between the external terminals and the SAP system is secure. 
  
  Related Information: 
  The ETC component is part of the SAP Contact Center Infrastructure (CRM-CCI). For more information about CRM-CCI, please refer to the official SAP documentation. Additionally, there are many third-party resources available online that provide additional information about using the ETC component.