What is 'extension number' in SAP CRM-CCI - SAP Contact Center?

extension number - Overview

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A user's or queue's unique identifier in the system

extension number - Details

• 
  Key Concepts: 
  An extension number is a unique identifier assigned to each user in the SAP Contact Center Infrastructure (CRM-CCI) system. It is used to identify the user and route incoming calls to the correct user. 
  
  How to use it: 
  When setting up a new user in the CRM-CCI system, an extension number must be assigned. This number should be unique and not shared with any other users. The extension number can then be used to route incoming calls to the correct user. 
  
  Tips & Tricks: 
  When assigning an extension number, it is important to ensure that it is unique and not shared with any other users. This will help ensure that incoming calls are routed correctly. 
  
  Related Information: 
  The SAP Contact Center Infrastructure (CRM-CCI) system is a customer relationship management (CRM) system that enables organizations to manage customer interactions across multiple channels, including phone, email, and web chat. It also provides features such as call routing, call recording, and analytics.