What is 'Embedded Communications Framework' in SAP CRM-CCI - SAP Contact Center?

Embedded Communications Framework - Overview

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A concept that provides a way to embed communications controls to any business application user interface

Embedded Communications Framework - Details

• 
  Key Concepts: 
  The Embedded Communications Framework (ECF) is a component of the SAP Contact Center Infrastructure (CRM-CCI) that enables the integration of communications services into SAP applications. It provides a unified platform for integrating voice, video, and text-based communication services into SAP applications. ECF enables users to access and manage communications services from within the SAP application, eliminating the need for separate communication systems. 
  
  How to use it: 
  ECF can be used to integrate voice, video, and text-based communication services into SAP applications. It provides a unified platform for integrating these services into the application, allowing users to access and manage them from within the application. ECF also provides APIs for developers to create custom applications that leverage the communication services provided by ECF. 
  
  Tips & Tricks: 
  When using ECF, it is important to ensure that all communication services are properly configured and integrated with the SAP application. Additionally, it is important to ensure that all communication services are properly secured and protected from unauthorized access. 
  
  Related Information: 
  For more information on ECF and how to use it, please refer to the official SAP documentation on Embedded Communications Framework (ECF). Additionally, there are several online resources available that provide tutorials and tips on how to use ECF in SAP applications.