What is 'early queuing' in SAP CRM-CCI - SAP Contact Center?

early queuing - Overview

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: Queuing calls before they are connected. Can be used for toll-free queuing.

early queuing - Details

• 
  Key Concepts: 
  Early queuing is a feature of the CRM-CCI SAP Contact Center Infrastructure that allows customers to be placed in a queue before they are connected to an agent. This feature allows customers to be served more quickly and efficiently, as they do not have to wait for an agent to become available. 
  
  How to use it: 
  To use early queuing, customers must first enter their contact information into the system. This information is then used to place them in the queue. Once they are in the queue, they will be connected to an available agent as soon as one becomes available. 
  
  Tips & Tricks: 
  When using early queuing, it is important to ensure that customers are given accurate information about their place in the queue and how long they can expect to wait. This will help reduce customer frustration and ensure that they receive the best possible service. 
  
  Related Information: 
  Early queuing is just one of many features of the CRM-CCI SAP Contact Center Infrastructure. Other features include automated call routing, call recording, and customer analytics. All of these features work together to provide a comprehensive customer service experience.