What is Directory Server in SAP CRM-CCI - SAP Contact Center?

SAP Term: Directory Server

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A mandatory server component that is used by CEM Server to show directory information to users

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• Key Concepts: 
  Directory Server is a component of the SAP Contact Center Infrastructure (CRM-CCI) that provides a central repository for contact information. It stores and manages contact data such as customer names, addresses, phone numbers, and email addresses. It also provides access control to ensure that only authorized personnel can access the data. 
  
  How to use it: 
  Directory Server can be used to store and manage contact information for customers, partners, and employees. It can be used to create and maintain customer profiles, manage customer relationships, and track customer interactions. It can also be used to store and manage contact information for partners and employees. 
  
  Tips & Tricks: 
  When using Directory Server, it is important to ensure that the data is secure and up-to-date. Regularly review the data stored in the directory to ensure accuracy and completeness. Additionally, use strong passwords and other security measures to protect the data from unauthorized access. 
  
  Related Information: 
  Directory Server is part of the SAP Contact Center Infrastructure (CRM-CCI). Other components of CRM-CCI include Contact Center Manager (CCM), Contact Center Agent (CCA), and Contact Center Supervisor (CCS). These components work together to provide a comprehensive solution for managing customer relationships.