What is destination number in SAP CRM-CCI - SAP Contact Center?

SAP Term: destination number

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A number to which a call is made

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• Key Concepts: 
  A destination number is a unique identifier assigned to each customer contact in the SAP Contact Center Infrastructure (CRM-CCI). It is used to identify the customer and route their call to the appropriate agent. The destination number is also used to track customer interactions and provide analytics on customer service performance. 
  
  How to use it: 
  The destination number is used by agents to identify customers and route their calls. Agents can enter the destination number into the CRM-CCI system to access customer information and provide personalized service. The destination number can also be used to track customer interactions and provide analytics on customer service performance. 
  
  Tips & Tricks: 
  It is important to ensure that the destination numbers are unique for each customer contact. This will help ensure that customers are routed to the correct agent and that their interactions are tracked accurately. 
  
  Related Information: 
  The SAP Contact Center Infrastructure (CRM-CCI) provides a comprehensive suite of tools for managing customer interactions. It includes features such as automated routing, call recording, analytics, and more. For more information, please visit the SAP website.