What is 'desk phone' in SAP CRM-CCI - SAP Contact Center?

desk phone - Overview

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A complete device for performing telephonic tasks such as calling, answering, and transferring calls. In VOIP, this is an alternative for a soft phone that is run as software on a PC or laptop with suitable audio devices connected.

desk phone - Details

• 
  Key Concepts: 
  Desk phone is a component of the CRM-CCI SAP Contact Center Infrastructure. It is a telephone system that allows customers to contact customer service representatives and other personnel in an organization. Desk phones are typically connected to a PBX (Private Branch Exchange) system, which allows for multiple lines and extensions to be used. 
  
  How to use it: 
  Desk phones are used to make and receive calls from customers. They can also be used to transfer calls, access voicemail, and access other features such as call forwarding and conference calling. Desk phones are typically connected to a PBX system, which allows for multiple lines and extensions to be used. 
  
  Tips & Tricks: 
  When using desk phones, it is important to ensure that the phone is properly configured and that all features are working correctly. Additionally, it is important to ensure that the phone is properly connected to the PBX system so that all calls can be routed correctly. 
  
  Related Information: 
  Desk phones are often used in conjunction with other components of the CRM-CCI SAP Contact Center Infrastructure, such as computer telephony integration (CTI) systems and customer relationship management (CRM) systems. Additionally, desk phones can be integrated with other communication systems such as VoIP (Voice over Internet Protocol) systems.