What is 'data warehouse' in SAP CRM-CCI - SAP Contact Center?

data warehouse - Overview

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: Information organized in datamarts for effective online search. Related to the Reporting application

data warehouse - Details

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  Key Concepts: 
  A data warehouse is a type of database used to store and analyze large amounts of data. It is used to store data from multiple sources, such as customer relationship management (CRM) systems, enterprise resource planning (ERP) systems, and other sources. The data warehouse is then used to create reports and insights that can be used to make better business decisions. In the context of CRM-CCI SAP Contact Center Infrastructure, a data warehouse is used to store customer contact information, customer service interactions, and other customer-related data. 
  
  How to use it: 
  The data warehouse can be used to store customer contact information, such as name, address, phone number, email address, and other contact information. It can also be used to store customer service interactions, such as phone calls, emails, chat sessions, and other interactions. The data warehouse can also be used to store other customer-related data, such as purchase history and preferences. 
  
  Tips & Tricks: 
  When using a data warehouse for CRM-CCI SAP Contact Center Infrastructure, it is important to ensure that the data is stored securely and that access is restricted to authorized personnel only. Additionally, it is important to ensure that the data is regularly backed up in case of any system failures or data loss. 
  
  Related Information: 
  Data warehouses are an important part of any CRM system and are essential