What is Data Collector in SAP CRM-CCI - SAP Contact Center?

SAP Term: Data Collector

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A server component that collects reporting and monitoring data. Required if the Reporting or Online Monitoring applications are used

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• Key Concepts: 
  Data Collector is a component of the CRM-CCI SAP Contact Center Infrastructure. It is a tool that collects and stores customer data from various sources, such as customer service calls, emails, and web forms. This data can then be used to analyze customer behavior and preferences, as well as to identify trends and opportunities for improvement. 
  
  How to use it: 
  Data Collector can be used to collect customer data from various sources, such as customer service calls, emails, and web forms. This data can then be used to analyze customer behavior and preferences, as well as to identify trends and opportunities for improvement. Additionally, Data Collector can be used to create reports that provide insights into customer behavior and preferences. 
  
  Tips & Tricks: 
  When using Data Collector, it is important to ensure that the data being collected is accurate and up-to-date. Additionally, it is important to ensure that the data is being stored securely in order to protect customer privacy. 
  
  Related Information: 
  Data Collector is part of the CRM-CCI SAP Contact Center Infrastructure. Other components of this infrastructure include the Customer Relationship Management (CRM) system, the Contact Center (CC) system, and the Intelligent Voice Response (IVR) system. These components work together to provide a comprehensive solution for managing customer relationships.