What is dashboard in SAP CRM-CCI - SAP Contact Center?

SAP Term: dashboard

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: The runtime statistics of user's own activities, such as inbound and outbound calls, and e-mail messages.

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• Key Concepts: 
  A dashboard is a graphical user interface (GUI) that provides an overview of the performance of a system or process. In the context of SAP Contact Center, a dashboard is a graphical representation of the performance of the contact center, such as customer service metrics, customer satisfaction ratings, and other key performance indicators (KPIs). 
  
  How to use it: 
  The dashboard can be used to monitor the performance of the contact center in real-time. It can also be used to identify areas for improvement and to track progress over time. The dashboard can be customized to display different metrics and KPIs, depending on the needs of the contact center. 
  
  Tips & Tricks: 
  It is important to ensure that the dashboard is set up correctly in order to get accurate and up-to-date information. It is also important to regularly review the dashboard in order to identify any areas for improvement or changes that need to be made. 
  
  Related Information: 
  For more information about dashboards and how they can be used in SAP Contact Center, please refer to the SAP Help Portal.