What is Connection Server in SAP CRM-CCI - SAP Contact Center?

SAP Term: Connection Server

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A mandatory server component that carries out communication to the end-user interfaces via a TLS-secured connection

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• Key Concepts: 
  Connection Server is a component of the SAP Contact Center Infrastructure (CRM-CCI) that provides a secure connection between the customer and the contact center. It is responsible for managing the communication between the customer and the contact center, including routing calls, providing authentication, and providing access to customer data. 
  
  How to use it: 
  The Connection Server is used to establish a secure connection between the customer and the contact center. It is responsible for authenticating the customer, routing calls, and providing access to customer data. The Connection Server also provides a secure environment for communication between the customer and the contact center. 
  
  Tips & Tricks: 
  When setting up a Connection Server, it is important to ensure that all security protocols are in place. This includes setting up authentication protocols, encryption protocols, and other security measures. Additionally, it is important to ensure that all customer data is securely stored and protected from unauthorized access. 
  
  Related Information: 
  The Connection Server is part of the SAP Contact Center Infrastructure (CRM-CCI). Other components of CRM-CCI include the Contact Center Manager (CCM), Contact Center Agent (CCA), and Contact Center Supervisor (CCS). Additionally, there are several other components of CRM-CCI that are used to manage customer interactions, such as the Customer Relationship Management (CRM) system and the Customer Service Management (CSM) system.