What is 'Communication Panel' in SAP CRM-CCI - SAP Contact Center?

Communication Panel - Overview

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A web-based application for managing customer interactions

Communication Panel - Details

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  Key Concepts: 
  The Communication Panel is a component of the CRM-CCI SAP Contact Center Infrastructure. It is a web-based application that provides a unified interface for customer service agents to manage customer interactions. It allows agents to view customer information, initiate and manage conversations, and access other customer service tools. 
  
  How to use it: 
  The Communication Panel can be used to manage customer interactions in real-time. Agents can view customer information, initiate conversations, and access other customer service tools. Agents can also use the Communication Panel to monitor customer interactions and respond quickly to inquiries. 
  
  Tips & Tricks: 
  To maximize the effectiveness of the Communication Panel, agents should be familiar with the features and functions of the application. Additionally, agents should be aware of any customer service policies or procedures that may be applicable to their interactions with customers. 
  
  Related Information: 
  The Communication Panel is part of the CRM-CCI SAP Contact Center Infrastructure. Other components of this infrastructure include the Customer Relationship Management (CRM) system, the Customer Interaction Center (CIC), and the Customer Service Portal (CSP).