What is Communication Mobile Client in SAP CRM-CCI - SAP Contact Center?

SAP Term: Communication Mobile Client

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: An end-user application for mobile phone users

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• Key Concepts: 
  The Communication Mobile Client Component (CRM-CCI) is a part of the SAP Contact Center Infrastructure (CCI). It is a mobile application that enables customers to communicate with customer service representatives via their mobile devices. It provides a secure and efficient way for customers to access customer service, as well as providing customer service representatives with the ability to respond quickly and accurately to customer inquiries. 
  
  How to use it: 
  The Communication Mobile Client Component (CRM-CCI) can be used by customers to access customer service from their mobile devices. Customers can use the application to send messages, make calls, and access other customer service features. Customer service representatives can also use the application to respond quickly and accurately to customer inquiries. 
  
  Tips & Tricks: 
  When using the Communication Mobile Client Component (CRM-CCI), it is important to ensure that all customer data is kept secure. Additionally, it is important to ensure that customer service representatives are trained on how to use the application in order to provide the best possible customer service experience. 
  
  Related Information: 
  The Communication Mobile Client Component (CRM-CCI) is part of the SAP Contact Center Infrastructure (CCI). Other components of CCI include the Customer Relationship Management (CRM) module, the Service Desk module, and the Knowledge Management module. Additionally, SAP offers a range of other products and services related to customer service and contact center operations.