What is codec in SAP CRM-CCI - SAP Contact Center?

SAP Term: codec

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A device or computer program capable of encoding and decoding a digital data stream or a signal.

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• Key Concepts: 
  Codec stands for Coder-Decoder. It is a type of software used to encode and decode digital audio and video signals. In the context of SAP Contact Center Infrastructure (CRM-CCI), codecs are used to compress audio and video data for transmission over the internet. This allows for faster transmission of data, as well as improved quality of audio and video. 
  
  How to use it: 
  In order to use codecs in SAP Contact Center Infrastructure, you must first install the appropriate codecs on your system. Once installed, you can then configure the codecs to be used for audio and video transmission. This can be done through the SAP Contact Center Infrastructure Administration Console. 
  
  Tips & Tricks: 
  When configuring codecs for SAP Contact Center Infrastructure, it is important to ensure that the correct codecs are selected for each type of audio and video transmission. Additionally, it is important to ensure that the correct settings are applied in order to ensure optimal performance. 
  
  Related Information: 
  For more information on configuring codecs for SAP Contact Center Infrastructure, please refer to the official SAP documentation. Additionally, there are many online resources available which provide detailed instructions on how to configure codecs for SAP Contact Center Infrastructure.