What is calendar in SAP CRM-CCI - SAP Contact Center?

SAP Term: calendar

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A set of days either weeks, months, years, or specific dates every year used to schedule when a service is available. For example, the ”Public Holiday” calendar includes all days of the year when the service is closed, and the corresponding schedule is "Closed 24h".

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• Key Concepts: 
  A calendar in SAP Contact Center Infrastructure (CRM-CCI) is a tool used to manage and organize resources, such as agents, services, and activities. It allows users to view and manage their resources in a graphical format. The calendar can be used to create and manage schedules, assign tasks, and track progress. 
  
  How to use it: 
  The calendar can be accessed from the CRM-CCI dashboard. Once in the calendar, users can create new events or tasks by clicking on the “New” button. They can then enter the details of the event or task, such as the date, time, duration, and any other relevant information. Once saved, the event or task will appear on the calendar. 
  
  Tips & Tricks: 
  When creating an event or task on the calendar, it is important to enter all relevant information so that it is easy to find and manage later. Additionally, users can use the “Filter” option to quickly find specific events or tasks. 
  
  Related Information: 
  The calendar in CRM-CCI is closely related to other tools such as the Resource Manager and Activity Manager. The Resource Manager allows users to manage resources such as agents and services while the Activity Manager allows users to manage activities such as calls and emails.