What is bridge in SAP CRM-CCI - SAP Contact Center?

SAP Term: bridge

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A module for connecting the registered terminal devices and the gateways to the BCM core module Call Dispatcher. Two main types in use: H.323 SIP

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• Key Concepts: 
  A bridge is a component of the SAP Contact Center Infrastructure (CRM-CCI) that allows for communication between different systems. It enables the integration of different systems, such as a customer relationship management (CRM) system and a telephony system, to provide a unified customer experience. The bridge acts as an intermediary between the two systems, allowing them to communicate with each other and exchange data.
  
  How to use it: 
  The bridge component of the SAP Contact Center Infrastructure can be used to integrate different systems and provide a unified customer experience. To use the bridge, you must first configure it to connect the two systems. This includes setting up the connection parameters, such as IP addresses and port numbers, as well as configuring the data exchange between the two systems. Once configured, the bridge will enable communication between the two systems and allow for data exchange.
  
  Tips & Tricks: 
  When configuring the bridge component of the SAP Contact Center Infrastructure, it is important to ensure that all connection parameters are correctly configured. Additionally, it is important to ensure that all data exchange between the two systems is properly configured in order to ensure a seamless customer experience.
  
  Related Information: 
  For more information on how to configure and use the bridge component of the SAP Contact Center Infrastructure, please refer to SAP's official documentation on CRM-CCI. Additionally, there are many online resources available that provide detailed instructions on how to configure and use this component.