What is block in SAP CRM-CCI - SAP Contact Center?

SAP Term: block

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A functional entity in a VoiceXML document that consists of elements

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• Key Concepts: 
  A block is a unit of data in the SAP Contact Center Infrastructure (CRM-CCI) that contains information about a customer or contact. Blocks are used to store customer data, such as contact information, preferences, and history. Blocks can also be used to store information about a customer's interactions with the contact center, such as the type of interaction, the duration of the interaction, and any notes taken during the interaction. 
  
  How to use it: 
  Blocks are used to store customer data in the SAP Contact Center Infrastructure. When a customer contacts the contact center, a block is created for that customer. The block contains all of the customer's data, including contact information, preferences, and history. The block is then used to track the customer's interactions with the contact center. 
  
  Tips & Tricks: 
  When creating blocks for customers in the SAP Contact Center Infrastructure, it is important to ensure that all of the necessary information is included in the block. This includes contact information, preferences, and history. Additionally, it is important to ensure that all interactions with customers are tracked in their blocks so that they can be easily accessed later on. 
  
  Related Information: 
  For more information on blocks in SAP Contact Center Infrastructure, please refer to SAP's official documentation on CRM-CCI. Additionally, there are many online resources available that provide tutorials and tips on how to use blocks in SAP Contact Center Infrastructure.