What is Survey Builder in SAP CRM-CA - CRM Cross-Application Components?

SAP Term: Survey Builder

• Component: CRM-CA

• Component Name: CRM Cross-Application Components

• Description: An editor for creating, displaying and maintaining surveys. The Survey Builder enables you to structure surveys with sections, subsections, questions and answers. It also offers you the option of displaying surveys in HTML and XML.

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• Key Concepts: 
  Survey Builder is a component of the SAP CRM Cross-Application Components. It is a tool that allows users to create surveys and questionnaires to collect customer feedback. It provides an easy-to-use interface for creating surveys, as well as a range of features for analyzing the results. 
  
  How to use it: 
  Survey Builder can be used to create surveys and questionnaires for customers. The user can select from a range of question types, such as multiple choice, open-ended, and rating scales. The user can also customize the survey with their own branding and logo. Once the survey is created, it can be distributed to customers via email or other channels. 
  
  Tips & Tricks: 
  When creating a survey, it is important to keep the questions concise and relevant. Try to limit the number of questions to ensure that customers are not overwhelmed by the survey. Additionally, make sure that the questions are clear and easy to understand. 
  
  Related Information: 
  Survey Builder is part of the SAP CRM Cross-Application Components suite. Other components in this suite include Customer Relationship Management (CRM), Sales & Distribution (SD), and Service & Support (SS). These components provide users with a comprehensive set of tools for managing customer relationships.