What is survey in SAP CRM-CA - CRM Cross-Application Components?

SAP Term: survey

• Component: CRM-CA

• Component Name: CRM Cross-Application Components

• Description: A survey is created in the Survey Suite, and can be a questionnaire, an evaluation form, or a poll.

Smart SAP Assistant

• Key Concepts: 
  Survey is a component of the CRM-CA Cross-Application Components in SAP. It allows users to create surveys and questionnaires to collect customer feedback and analyze the results. Surveys can be used to measure customer satisfaction, identify areas of improvement, and gain insights into customer preferences. 
  
  How to use it: 
  Surveys can be created in SAP using the Survey Builder tool. This tool allows users to create surveys with multiple questions and answer options. Once the survey is created, it can be distributed to customers via email or other channels. After customers have completed the survey, the results can be analyzed in SAP. 
  
  Tips & Tricks: 
  When creating surveys, it is important to keep the questions concise and relevant. Additionally, it is important to provide clear instructions on how to complete the survey. This will ensure that customers understand what they are being asked and provide accurate responses. 
  
  Related Information: 
  The Survey Builder tool is part of the CRM-CA Cross-Application Components in SAP. It is also possible to integrate surveys with other SAP applications such as SAP ERP or SAP HANA. Additionally, surveys can be used in conjunction with other customer feedback tools such as customer satisfaction surveys or customer experience management tools.