What is assessor in SAP CRM-BTX - Business Transactions?

SAP Term: assessor

• Component: CRM-BTX

• Component Name: Business Transactions

• Description: Pre-defined partner function in the buying center within the Sales Methodology, which is delivered in the standard configuration. Evaluates the alternative solutions, usually from a technical point of view. Can block access to the decider or endorser. Customer-specific functions can also be defined to suit the needs of specific businesses.

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• Key Concepts: 
  An assessor is a user in the SAP CRM-BTX Business Transactions component who is responsible for assessing the quality of customer service. The assessor is responsible for evaluating customer service interactions and providing feedback to the customer service team. The assessor can also provide recommendations for improvement. 
  
  How to use it: 
  The assessor can be used to evaluate customer service interactions and provide feedback to the customer service team. The assessor can also provide recommendations for improvement. The assessor can be used to identify areas of improvement and ensure that customer service interactions are meeting the desired standards. 
  
  Tips & Tricks: 
  When assessing customer service interactions, it is important to be objective and provide constructive feedback. It is also important to be aware of the customer’s needs and expectations when providing feedback. Additionally, it is important to ensure that the feedback provided is actionable and can be used to improve customer service interactions in the future. 
  
  Related Information: 
  The SAP CRM-BTX Business Transactions component also includes other features such as customer segmentation, customer segmentation analysis, and customer segmentation reporting. Additionally, the component includes features such as customer satisfaction surveys, customer loyalty programs, and customer loyalty analytics.