What is 'configuration item' in SAP CRM-BTX-SVO - Service Order?

configuration item - Overview

• Component: CRM-BTX-SVO

• Component Name: Service Order

• Description: The unit or system being identified and changed in change management. Configuration items are components of an IT infrastructure or objects associated with an IT infrastructure. They may vary in complexity and size from a single module or minor component to an entire system. &EXAMPLE& Configuration items might include one or more of the following: Hardware Software Services Documentation

configuration item - Details

• 
  Key Concepts: 
  A Configuration Item (CI) is a component of the SAP system that can be configured to meet the specific needs of a customer. In the case of CRM-BTX-SVO Service Order, a CI is an item that can be configured to define the characteristics of a service order, such as the type of service, the duration of the service, and any additional services that may be required. 
  
  How to use it: 
  Configuration Items are used to define the characteristics of a service order in SAP. To configure a CI, you must first create a service order in SAP. Once the service order is created, you can then add CIs to it. Each CI will have its own set of characteristics that can be configured to meet the specific needs of the customer. 
  
  Tips & Tricks: 
  When configuring CIs for a service order, it is important to ensure that all of the necessary characteristics are included. This will help ensure that the service order is configured correctly and meets all of the customer's requirements. Additionally, it is important to keep track of all CIs that have been added to a service order so that they can be easily accessed and modified if needed. 
  
  Related Information: 
  For more information on configuring CIs for SAP Service Orders, please refer to SAP's official documentation on Configuration Items. Additionally,