What is 'step partner' in SAP CRM-BTX-SRQ - Service Request?

step partner - Overview

• Component: CRM-BTX-SRQ

• Component Name: Service Request

• Description: The person or group responsible for processing a given step in a checklist.

step partner - Details

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  Key Concepts: 
  Step partner is a term used in SAP CRM-BTX-SRQ Service Request Management. It refers to a partner who is responsible for a certain step in the service request process. Step partners can be internal or external to the organization and can be assigned to different steps in the process. 
  
  How to use it: 
  Step partners are assigned to each step in the service request process. They are responsible for completing the tasks associated with that step and ensuring that the process is completed in a timely manner. Step partners can be assigned manually or automatically depending on the organization's needs. 
  
  Tips & Tricks: 
  When assigning step partners, it is important to consider their skills and experience. This will ensure that the right person is assigned to each step and that the process runs smoothly. Additionally, it is important to keep track of who is assigned to each step so that any changes can be made quickly and easily. 
  
  Related Information: 
  Step partners are an important part of SAP CRM-BTX-SRQ Service Request Management. For more information on how to use this feature, please refer to the SAP documentation or contact your SAP representative.