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Component: CRM-BTX-SRQ
Component Name: Service Request
Description: A transaction that is used to request a modification in the IT infrastructure, for example, the purchase of a new server. This transaction must be categorized, prioritized, and approved before execution.
Key Concepts: Request for Change (RFC) is a feature in SAP CRM-BTX-SRQ Service Request Management that allows users to submit requests for changes to existing services or products. The request is then reviewed and approved by the appropriate personnel. Once approved, the change is implemented and the request is closed. How to use it: To submit a Request for Change, users must first log into their SAP system and navigate to the CRM-BTX-SRQ Service Request Management module. From there, they can select the “Request for Change” option and fill out the form with the necessary information. Once submitted, the request will be reviewed and approved by the appropriate personnel. Tips & Tricks: When submitting a Request for Change, it is important to provide as much detail as possible in order to ensure that the request is properly reviewed and approved. Additionally, it is important to keep track of all requests in order to ensure that they are addressed in a timely manner. Related Information: For more information on SAP CRM-BTX-SRQ Service Request Management, please refer to the official SAP documentation. Additionally, there are many online resources available that provide helpful tips and tricks for using this module.