What is problem management in SAP CRM-BTX-SRQ - Service Request?

SAP Term: problem management

• Component: CRM-BTX-SRQ

• Component Name: Service Request

• Description: A process that investigates the underlying cause of incidents, and minimizes the effect of defects in services, defects within the IT infrastructure, human errors, and external events.

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• Key Concepts: 
  Problem management is a component of SAP CRM-BTX-SRQ Service Request Management. It is a process that helps to identify, analyze, and resolve problems in an efficient and timely manner. Problem management helps to ensure that the root cause of the problem is identified and addressed, and that the same problem does not occur again in the future. 
  
  How to use it: 
  Problem management can be used to identify, analyze, and resolve problems in an efficient and timely manner. It involves gathering information about the problem, analyzing the data to determine the root cause of the problem, and then taking corrective action to resolve it. Problem management also involves documenting the problem and its resolution for future reference. 
  
  Tips & Tricks: 
  When using problem management, it is important to document all steps taken to identify and resolve the problem. This will help ensure that the same problem does not occur again in the future. Additionally, it is important to involve all stakeholders in the process so that everyone is aware of the issue and can provide input on how best to resolve it. 
  
  Related Information: 
  For more information on problem management, please refer to SAP's official documentation on Service Request Management (CRM-BTX-SRQ). Additionally, there are many online resources available that provide tips and tricks for effective problem management.