What is master service request in SAP CRM-BTX-SRQ - Service Request?

SAP Term: master service request

• Component: CRM-BTX-SRQ

• Component Name: Service Request

• Description: A service request to which one or more business transactions are assigned and locked. When a transaction or transactions are locked to a master service request, users process only that master service request rather than processing multiple transactions individually. &EXAMPLE& One or more incidents can be locked to a single problem, which becomes a master service request. This allows for more efficient processing, since any updates made to the problem will be automatically applied to the locked incidents at the same time.

Smart SAP Assistant

• Key Concepts: 
  A Master Service Request (MSR) is a type of service request in SAP CRM-BTX-SRQ Service Request Management. It is used to group together multiple service requests that are related to the same issue or problem. The MSR allows users to track and manage all related service requests in one place, making it easier to keep track of progress and ensure that all requests are addressed. 
  
  How to use it: 
  To create an MSR, users must first create a service request for the issue or problem they are trying to address. Once the service request is created, users can then add additional related service requests to the MSR. This can be done by selecting the “Add Service Request” option from the MSR’s menu. Users can also add notes and comments to the MSR, as well as assign tasks and set deadlines for each service request. 
  
  Tips & Tricks: 
  When creating an MSR, it is important to provide as much detail as possible about the issue or problem being addressed. This will help ensure that all related service requests are properly tracked and managed. Additionally, it is important to assign tasks and set deadlines for each service request in order to ensure that all requests are addressed in a timely manner. 
  
  Related Information: 
  For more information on SAP CRM-BTX-SRQ Service Request Management, please refer to the official SAP documentation here: https://help.sap.com/viewer/product/CRM_BTX_SRQ/7.0/en-US