What is lock in SAP CRM-BTX-SRQ - Service Request?

SAP Term: lock

• Component: CRM-BTX-SRQ

• Component Name: Service Request

• Description: To link one or more transactions to a single master transaction. The locked transactions are handled centrally by the master transaction, rather than individually. Transactions can also be unlocked from the master transaction, to be once again handled individually. &EXAMPLE& One or more incidents can be locked to a single problem, which then acts as a master service request. This allows for more efficient processing, since any updates made to the problem will be automatically applied to the locked incidents at the same time.

Smart SAP Assistant

• Key Concepts: 
  A lock in SAP CRM-BTX-SRQ Service Request is a feature that allows users to prevent other users from editing or deleting a service request. This is useful for ensuring that the data associated with a service request remains consistent and accurate. 
  
  How to use it: 
  To lock a service request, the user must first select the service request in the list view. Then, they can click on the “Lock” button in the toolbar. This will prevent any other users from editing or deleting the service request until it is unlocked. 
  
  Tips & Tricks: 
  It is important to remember to unlock a service request after it has been completed. This will ensure that other users can access and edit the service request if needed. 
  
  Related Information: 
  For more information on locking and unlocking service requests in SAP CRM-BTX-SRQ, please refer to the official SAP documentation.