What is decision-based checklist in SAP CRM-BTX-SRQ - Service Request?

SAP Term: decision-based checklist

• Component: CRM-BTX-SRQ

• Component Name: Service Request

• Description: A series of steps which are to be processed one after another.

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• Key Concepts: 
  A decision-based checklist is a feature of SAP Service Request Management (CRM-BTX-SRQ) that allows users to create checklists with multiple steps and conditions. The checklist can be used to guide users through a process, such as a service request, and can be tailored to the specific needs of the user. The checklist can also be used to provide guidance on how to complete a task or process. 
  
  How to use it: 
  To use the decision-based checklist feature, users must first create a checklist in SAP Service Request Management. This can be done by selecting the “Create Checklist” option from the main menu. Once the checklist is created, users can add steps and conditions to it. Each step can have multiple conditions that must be met before the step can be completed. 
  
  Tips & Tricks: 
  When creating a decision-based checklist, it is important to consider the user’s needs and tailor the checklist accordingly. For example, if the user is completing a service request, it may be helpful to include steps that guide them through the process. Additionally, it is important to consider the conditions that must be met for each step in order to ensure that the user is able to complete the task or process correctly. 
  
  Related Information: 
  For more information on decision-based checklists in SAP Service Request Management, please refer to the official SAP documentation at https://help.sap.com/viewer/product/CRM_BTX_SRQ/7.0/en-US