What is 'response profile' in SAP CRM-BTX-CTR-SCO - Service Contract?

response profile - Overview

• Component: CRM-BTX-CTR-SCO

• Component Name: Service Contract

• Description: A Service Level Agreement SLA parameter provided by SAP. In the response profile, you define the periods within which processing of the service in the service transaction item must have started, and by when the processing must have been performed. The corresponding dates first response date and completion date are calculated based on these periods and with reference to the service profile in the service process, which was created with reference to the contract.

response profile - Details

• 
  Key Concepts: 
  Response profiles are used in the SAP CRM-BTX-CTR-SCO Service Contract component to define the response time for service requests. Response profiles are used to define the maximum response time for service requests, and can be used to set different response times for different types of service requests. 
  
  How to use it: 
  Response profiles can be created in the SAP CRM-BTX-CTR-SCO Service Contract component. To create a response profile, go to the Service Contract work center and select the Response Profiles view. From there, you can create a new response profile by entering the desired response time for each type of service request. 
  
  Tips & Tricks: 
  When creating a response profile, it is important to consider the types of service requests that will be made and the expected response times for each type of request. This will help ensure that the response times are appropriate for each type of request. 
  
  Related Information: 
  For more information on creating and managing response profiles in SAP CRM-BTX-CTR-SCO Service Contract, please refer to the SAP Help documentation.