What is 'research' in SAP CRM-BTX-COM - Complaints / Returns / In-House Repair?

research - Overview

• Component: CRM-BTX-COM

• Component Name: Complaints / Returns / In-House Repair

• Description: A processing level in the investigation workflow. A processor that is assigned to this level collects facts for analysis and ensures that the necessary data is accurate and complete, but does not make status decisions.

research - Details

• 
  Key Concepts: 
  Research in the context of SAP CRM-BTX-COM Complaints / Returns / In-House Repair is the process of gathering information about customer complaints, returns, and in-house repairs. This includes collecting data from customers, analyzing it, and using it to improve customer service. 
  
  How to use it: 
  Research can be used to identify trends in customer complaints, returns, and in-house repairs. This can help businesses better understand their customers’ needs and develop strategies to improve customer service. Research can also be used to identify areas where customer service could be improved and develop solutions to address those issues. 
  
  Tips & Tricks: 
  When conducting research, it is important to collect data from a variety of sources. This includes customer surveys, interviews, focus groups, and other methods. It is also important to analyze the data collected in order to identify trends and develop strategies for improvement. 
  
  Related Information: 
  SAP CRM-BTX-COM Complaints / Returns / In-House Repair is part of SAP’s Customer Relationship Management (CRM) suite of products. It provides businesses with tools to manage customer complaints, returns, and in-house repairs. It also provides businesses with the ability to analyze customer data and use it to improve customer service.