What is Interactive Intelligent Agent in SAP CRM-BF - Basic Functions?

SAP Term: Interactive Intelligent Agent

• Component: CRM-BF

• Component Name: Basic Functions

• Description: Seamless, interactive interface between users and the knowledge base of the Solution Database SDB. The Interactive Intelligent Agent IIA efficiently guides users through interactive searches to find the solutions that best match the users' search criteria. Afterwards, the user is asked to provide feedback on the search, which is automatically analyzed by the IIA in order to make recommendations to knowledge administrators on improving the SDB content. In this way, the system goes through a learning process in order to propose more relevant solutions in the future.

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• Key Concepts: 
  Interactive Intelligent Agent (IIA) is a component of the SAP CRM-BF Basic Functions module. It is an AI-based tool that enables users to interact with the system in a natural language. It can understand user queries and provide answers in a conversational manner. It can also provide recommendations and suggestions based on user input. 
  
  How to use it: 
  IIA can be used to quickly and easily access information from the SAP system. It can be used to search for data, answer questions, and provide recommendations. It can also be used to automate tasks such as creating reports or generating alerts. 
  
  Tips & Tricks: 
  When using IIA, it is important to use natural language when asking questions or making requests. This will help the system understand your query more accurately and provide better results. Additionally, it is important to provide as much information as possible when asking questions, as this will help the system narrow down its search and provide more accurate results. 
  
  Related Information: 
  IIA is part of the SAP CRM-BF Basic Functions module, which includes other components such as Customer Relationship Management (CRM), Business Intelligence (BI), and Enterprise Resource Planning (ERP). Additionally, IIA is related to other AI-based tools such as chatbots and virtual assistants.