What is communication session in SAP CRM-BF - Basic Functions?

SAP Term: communication session

• Component: CRM-BF

• Component Name: Basic Functions

• Description: A logical connection between two addressable units that hosts the communication functions such as the telephony integration.

Smart SAP Assistant

• Key Concepts: 
  A communication session is a feature of the SAP CRM-BF Basic Functions component that allows users to store and manage communication data. It enables users to store and manage communication data in a structured way, such as emails, phone calls, and other forms of communication. The communication session also provides a way to track the progress of a conversation or interaction with a customer. 
  
  How to use it: 
  To use the communication session feature, users must first create a communication session. This can be done by selecting the “Create Communication Session” option from the CRM-BF Basic Functions menu. Once the session is created, users can add communication data to it by selecting the “Add Communication Data” option from the same menu. The data can then be stored in the session and tracked over time. 
  
  Tips & Tricks: 
  When creating a communication session, it is important to provide as much detail as possible about the conversation or interaction. This will help ensure that all relevant information is captured and tracked over time. Additionally, it is important to keep track of any changes that are made to the session, such as adding or removing data. 
  
  Related Information: 
  For more information about the SAP CRM-BF Basic Functions component and its features, please refer to the official SAP documentation. Additionally, there are many online resources available that provide tutorials and tips for using this component.