What is 'communication-enabled business process' in SAP CRM-BF - Basic Functions?

communication-enabled business process - Overview

• Component: CRM-BF

• Component Name: Basic Functions

• Description: A process enabled by communication systems that are tightly integrated with business applications.

communication-enabled business process - Details

• 
  Key Concepts: 
  Communication-enabled business process is a feature of the CRM-BF Basic Functions component of SAP. It allows users to integrate communication channels such as email, SMS, and chat into their business processes. This enables them to quickly and easily communicate with customers, partners, and other stakeholders. 
  
  How to use it: 
  To use communication-enabled business process, users must first configure the communication channels they wish to use. This can be done in the CRM-BF Basic Functions component of SAP. Once configured, users can then create business processes that incorporate these communication channels. This allows them to quickly and easily communicate with customers, partners, and other stakeholders. 
  
  Tips & Tricks: 
  When configuring communication channels in the CRM-BF Basic Functions component of SAP, it is important to ensure that all necessary security measures are in place. This will help ensure that confidential information is kept secure. Additionally, it is important to ensure that all communication channels are properly configured and tested before they are used in a business process. 
  
  Related Information: 
  For more information on communication-enabled business process, please refer to the SAP Help Portal or contact your local SAP representative. Additionally, there are many online resources available that provide detailed information on how to configure and use this feature of SAP.