What is agent session in SAP CRM-BF - Basic Functions?

SAP Term: agent session

• Component: CRM-BF

• Component Name: Basic Functions

• Description: A session that hosts generic functions, such as the business partner view and the navigation bar.

Smart SAP Assistant

• Key Concepts: 
  Agent session is a component of the SAP CRM-BF Basic Functions. It is a feature that allows an agent to log into the system and access customer data. The agent session is used to manage customer interactions, such as creating orders, managing customer accounts, and providing customer service. 
  
  How to use it: 
  To use the agent session, an agent must first log into the system. Once logged in, the agent can access customer data and manage customer interactions. The agent can create orders, manage customer accounts, and provide customer service. 
  
  Tips & Tricks: 
  When using the agent session, it is important to remember to log out when finished. This will ensure that no unauthorized users can access the customer data. Additionally, it is important to keep customer data secure by using strong passwords and other security measures. 
  
  Related Information: 
  The agent session is part of the SAP CRM-BF Basic Functions. Other components of this package include sales order management, pricing, and product configuration. Additionally, there are other features available in SAP CRM-BF Basic Functions such as marketing campaigns and analytics.