What is service report in SAP CEC-SRV-FSM - ?

SAP Term: service report

• Component: CEC-SRV-FSM

• Component Name:

• Description: Field Service Management The Service Report refers to the report generated when an activity or service call is checked out and closed. This report may include data entered into a smartform, as well as general information related to the service, customer, date/time, signature, etc. It is possible to preview the Service Report from both the Planning & Dispatching and Analytics & Reporting applications.

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• Key Concepts: 
  A service report is a document that is used to record the details of a service call. It is used to track the progress of a service request and provide feedback to the customer. The CEC-SRV-FSM component is an SAP component that provides functionality for creating and managing service reports. 
  
  How to use it: 
  The CEC-SRV-FSM component can be used to create and manage service reports. It provides features such as creating new service reports, editing existing ones, and tracking the progress of a service request. It also allows users to add notes and comments to the report, as well as attach documents or images. 
  
  Tips & Tricks: 
  When creating a service report, it is important to include all relevant information such as customer contact details, the type of service requested, and any additional notes or comments. Additionally, it is important to keep track of the progress of the service request by regularly updating the report with new information. 
  
  Related Information: 
  The CEC-SRV-FSM component is part of the SAP Customer Experience (CX) suite of products. It is designed to help businesses manage customer service requests more efficiently and effectively. Other components in the CX suite include SAP Service Cloud, SAP Commerce Cloud, and SAP Marketing Cloud.