1. SAP Glossary
  2. Sentiment Engagement
  3. weak negative


What is 'weak negative' in SAP CEC-MKT-DM-SE - Sentiment Engagement?


weak negative - Overview

  • Component: CEC-MKT-DM-SE

  • Component Name: Sentiment Engagement

  • Description: A value of the sentiment score expressing a slightly negative attitude of a contact towards their item of interest.


weak negative - Details


  • Key Concepts: Weak negative is a sentiment score assigned to a customer engagement in SAP CEC-MKT-DM-SE Sentiment Engagement. It is a score between -1 and 0, with -1 being the most negative sentiment and 0 being neutral.
    How to use it: Weak negative sentiment scores can be used to identify customer engagements that may require further attention or follow-up. For example, if a customer engagement has a weak negative sentiment score, it may be worth reaching out to the customer to see if there is anything that can be done to improve their experience.
    Tips & Tricks: When using weak negative sentiment scores, it is important to remember that they are not always indicative of a bad customer experience. A weak negative sentiment score may simply indicate that the customer was not completely satisfied with their experience, but may still be willing to continue engaging with your business.
    Related Information: For more information on SAP CEC-MKT-DM-SE Sentiment Engagement and how to use weak negative sentiment scores, please refer to the official SAP documentation.

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weak negative - Related SAP Terms

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