What is 'weak negative' in SAP CEC-MKT-DM-SE - Sentiment Engagement?

weak negative - Overview

• Component: CEC-MKT-DM-SE

• Component Name: Sentiment Engagement

• Description: A value of the sentiment score expressing a slightly negative attitude of a contact towards their item of interest.

weak negative - Details

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  Key Concepts: 
  Weak negative is a sentiment score assigned to a customer engagement in SAP CEC-MKT-DM-SE Sentiment Engagement. It is a score between -1 and 0, with -1 being the most negative sentiment and 0 being neutral. 
  
  How to use it: 
  Weak negative sentiment scores can be used to identify customer engagements that may require further attention or follow-up. For example, if a customer engagement has a weak negative sentiment score, it may be worth reaching out to the customer to see if there is anything that can be done to improve their experience. 
  
  Tips & Tricks: 
  When using weak negative sentiment scores, it is important to remember that they are not always indicative of a bad customer experience. A weak negative sentiment score may simply indicate that the customer was not completely satisfied with their experience, but may still be willing to continue engaging with your business. 
  
  Related Information: 
  For more information on SAP CEC-MKT-DM-SE Sentiment Engagement and how to use weak negative sentiment scores, please refer to the official SAP documentation.