What is cluster in SAP CEC-MKT-DM-CE - Contact Engagement?

SAP Term: cluster

• Component: CEC-MKT-DM-CE

• Component Name: Contact Engagement

• Description: A grouping of data within a specific taxonomy according to shared characteristics or attributes. For example, in the taxonomy Income, you might have clusters High, Medium, and Low.

Smart SAP Assistant

• Key Concepts: 
  A cluster is a group of SAP systems that are connected to each other and share resources. In the Contact Engagement Center (CEC) component of SAP, clusters are used to manage customer interactions and provide a unified view of customer data. 
  
  How to use it: 
  Clusters in the CEC component of SAP can be used to manage customer interactions by providing a unified view of customer data. This allows for better customer service and more efficient management of customer relationships. Clusters can also be used to track customer interactions across multiple channels, such as email, chat, and phone. 
  
  Tips & Tricks: 
  When setting up clusters in the CEC component of SAP, it is important to ensure that all systems in the cluster are properly configured and connected. Additionally, it is important to ensure that all customer data is properly stored and secured in the cluster. 
  
  Related Information: 
  For more information on clusters in the CEC component of SAP, please refer to the official SAP documentation. Additionally, there are many online resources available that provide tutorials and tips on how to set up and use clusters in the CEC component of SAP.