What is 'behavior' in SAP CEC-MKT-DM-CE - Contact Engagement?

behavior - Overview

• Component: CEC-MKT-DM-CE

• Component Name: Contact Engagement

• Description: Insight into customer patterns, intents, and interests for marketing purposes.

behavior - Details

• 
  Key Concepts: 
  Behavior in the Contact Engagement Center (CEC) is a term used to describe how the system responds to customer interactions. It is based on the customer’s profile, past interactions, and other data points. The behavior of the system can be customized to meet the needs of each customer. 
  
  How to use it: 
  The behavior of the CEC can be configured to respond to customer interactions in a variety of ways. This includes providing personalized content, automated responses, and other features that can be tailored to each customer’s needs. The behavior of the system can also be adjusted over time as customer needs change. 
  
  Tips & Tricks: 
  When configuring the behavior of the CEC, it is important to consider how customers interact with the system. This includes understanding their preferences and how they use the system. This will help ensure that the behavior of the system is tailored to meet their needs. 
  
  Related Information: 
  The behavior of the CEC can be further customized by using analytics and machine learning algorithms. This allows for more personalized experiences for customers and helps ensure that they are getting the most out of their interactions with the system.