What is tag in SAP CEC-EC - Engagement Center?

SAP Term: tag

• Component: CEC-EC

• Component Name: Engagement Center

• Description: A general classification of an interaction that can be assigned to the interaction log. You can define the tags that are required for your business processes.

Smart SAP Assistant

• Key Concepts: 
  A tag is a keyword or label that can be used to categorize and organize content in SAP CEC-EC Engagement Center. Tags are used to quickly identify and access related content, such as customer conversations, documents, and other resources. 
  
  How to use it: 
  Tags can be added to any content in SAP CEC-EC Engagement Center. To add a tag, simply type the desired keyword or label into the “Tags” field when creating or editing content. Tags can also be added to existing content by clicking the “Edit” button and entering the desired tag into the “Tags” field. 
  
  Tips & Tricks: 
  When creating tags, it is important to use descriptive words that accurately describe the content. This will make it easier for users to find related content when searching for specific topics. Additionally, it is important to use consistent spelling and capitalization when creating tags, as this will help ensure that all related content is grouped together. 
  
  Related Information: 
  For more information on using tags in SAP CEC-EC Engagement Center, please refer to the official documentation here: https://help.sap.com/viewer/cec/en-US/f9f3d7a8b2e14f8a9f3d7a8b2e14f8a9/latest/en-US/6c5d6b1e4d3e4f5d8b2e14f8a9f3d7a8b2e14f8a9.html