1. SAP Glossary
  2. Engagement Center
  3. side panel


What is side panel in SAP CEC-EC - Engagement Center?


SAP Term: side panel

  • Component: CEC-EC

  • Component Name: Engagement Center

  • Description: An area in the agent desktop that contains various objects, such as the interaction logs and the knowledge base.


Smart SAP Assistant

  • Key Concepts: 
    The side panel in SAP CEC-EC Engagement Center is a feature that allows users to access additional information and tools related to their current task. It is located on the right side of the screen and can be opened or closed by clicking the arrow icon. The side panel contains several tabs, each with its own set of features and tools. 
    
    How to use it: 
    To open the side panel, click the arrow icon located on the right side of the screen. This will open up a list of tabs, each with its own set of features and tools. To access a particular tab, simply click on it. Once you have accessed a tab, you can use the features and tools within it to complete your task. 
    
    Tips & Tricks: 
    When using the side panel, it is important to remember that some tabs may contain sensitive information or require additional authentication. Be sure to read any warnings or instructions before accessing these tabs. Additionally, some tabs may contain features that are not available in all versions of SAP CEC-EC Engagement Center, so be sure to check for compatibility before using them. 
    
    Related Information: 
    For more information about the side panel in SAP CEC-EC Engagement Center, please refer to the official documentation provided by SAP. Additionally, there are many online resources available that provide tutorials and tips for using this feature.
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