What is reference in SAP CEC-EC - Engagement Center?

SAP Term: reference

• Component: CEC-EC

• Component Name: Engagement Center

• Description: A link from a service ticket to another document or activity within the .

Smart SAP Assistant

• Key Concepts: 
  Reference is a term used in the SAP CEC-EC Engagement Center to refer to a customer’s contact information, such as their name, address, phone number, and email address. This information is used to identify the customer and provide them with personalized service. 
  
  How to use it: 
  The reference information is used to create a customer profile in the SAP CEC-EC Engagement Center. This profile can then be used to track customer interactions, such as emails, phone calls, and other forms of communication. The reference information can also be used to provide personalized service to the customer by providing them with relevant information and offers. 
  
  Tips & Tricks: 
  It is important to keep the reference information up-to-date in order to ensure that customers are receiving the best possible service. It is also important to ensure that the reference information is accurate and complete in order to avoid any confusion or miscommunication. 
  
  Related Information: 
  The SAP CEC-EC Engagement Center also allows customers to create their own profiles, which can be used to store additional information about themselves such as preferences and interests. This information can then be used to provide customers with more personalized service.